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J
jimholdeman
June 10, 2025
Solved

Why does the QuickBooks Online mobile app hang on the loading screen on iPhone, and how do I fix it?

  • June 10, 2025
  • 5 replies
  • 66 views

Hangs on the INTUIT (Turbotx, Credit Karma QUickbooks Mailchimp) screen and not loading. This started happening 3 days ago... I've deleted app and done fresh install and the problem still remains. I can sign in the Computer but the IOS version hangs etc... This is ridiculous that I spend close to $1000 a year and this is happening etc...

Best answer by cody_a

Getting stuck on the loading screen is frustrating, especially when you need the app to get work done. The good news is a handful of troubleshooting steps clear this up for most people. Try these in order:

  1. Switch your connection. Toggle between Wi-Fi and mobile data to rule out a network hiccup.
  2. Close and restart the app. Swipe it away from your recent apps, then reopen it.
  3. Restart your iPhone. Power it off completely, then turn it back on.
  4. Uninstall and reinstall the app. Delete QuickBooks Online from your device, then download it fresh from the App Store.
  5. Check for app updates. Open the App Store and make sure you're on the latest version of QuickBooks Online.
  6. Update iOS. Go to Settings, then General, then Software Update, and install the latest version available for your iPhone.


If you've already tried a fresh install and it's still hanging, you don't have to wait it out. Sign in to QuickBooks Online through Safari on your iPhone in the meantime, with Private Browsing turned off so cookies stay enabled. That keeps invoices, payments, and reports accessible while you work through the steps above.

Check out these articles for more: 

 

Questions on any of this? Drop them below and we'll help you get sorted.

 

5 replies

E
EmanE17QuickBooks Team
QuickBooks Team
June 10, 2025

I appreciate your efforts in trying the steps to address your concern, Jimholdeman. I understand how essential it is for you to use the QuickBooks Online (QBO) mobile app efficiently. I'll ensure that you receive the best assistance in addressing your concern.

 

Since the issue persists after trying the steps, you can contact our Live Support team for further assistance by accessing your account through a web browser. Our live support team is well-equipped to handle these situations and can conduct a screen-sharing session with you to investigate the matter in real time.

 

Here's how:

 

  1. Sign in to your QuickBooks Online account.
  2. Go to Help and choose the Search tab.



  3. In the search field, enter the keywords related to your concern.
  4. Click the Contact Us button at the lower part.



  5. Please choose between the methods to connect with our support.
  6. Please follow the on-screen instructions according to your selection.

 

In the meantime, you can once again access QBO through your web browser to avoid interrupting your business while our product engineers address this issue.

 

For detailed insights into the availability of comparison features in our mobile application, please refer to the following article: Compare Mobile App Features.

 

Once everything is up and running, discover how you can monitor the status of your invoices using the QuickBooks Online mobile app. I’ve included this article for reference: Track the Status of Invoices in the QuickBooks Online Mobile App.

 

Feel free to reach out below if you have any questions or additional concerns about your mobile application. We're here and ready to assist you further.

J
jimholdemanAuthor
June 11, 2025

OK, I'll look into reaching out to Customer Service and start debugging a program that I already pay $1000 a year for... If would make sense if Intuit hired someone to debug their application instead of having customers that are paying for it have to debug it as well...

This is OBVIOUSLY a problem with the Mobile App and maybe compatibility problem or a corrupt account etc... INTUIT should fix this problem without customers having to complain before they look into it... I highly doubt I am the only person that this problem has happened to etc.....

    G
    got.stucco
    July 23, 2025

    Same here, I was told the QuickBooks app is not compatible with the iOS 18.5 update and it is unknown when it will be fixed.

    A
    anodecathode
    September 21, 2025

    I got the same reply from support. “The Quickbooks app is not compatible with anything later than 18.2 on your iPhone 13 Pro.” This after they specifically told me to update my

    iphone to the latest version. 🤯🤯🤯

    Meanwhile no compatibility information exists on their App Store page. 

    Intuit is one of the worst software companies I’ve ever had to deal with. 

    cody_a
    cody_aCommunity ManagerAnswer
    Community Manager
    August 20, 2026

    Getting stuck on the loading screen is frustrating, especially when you need the app to get work done. The good news is a handful of troubleshooting steps clear this up for most people. Try these in order:

    1. Switch your connection. Toggle between Wi-Fi and mobile data to rule out a network hiccup.
    2. Close and restart the app. Swipe it away from your recent apps, then reopen it.
    3. Restart your iPhone. Power it off completely, then turn it back on.
    4. Uninstall and reinstall the app. Delete QuickBooks Online from your device, then download it fresh from the App Store.
    5. Check for app updates. Open the App Store and make sure you're on the latest version of QuickBooks Online.
    6. Update iOS. Go to Settings, then General, then Software Update, and install the latest version available for your iPhone.


    If you've already tried a fresh install and it's still hanging, you don't have to wait it out. Sign in to QuickBooks Online through Safari on your iPhone in the meantime, with Private Browsing turned off so cookies stay enabled. That keeps invoices, payments, and reports accessible while you work through the steps above.

    Check out these articles for more: 

     

    Questions on any of this? Drop them below and we'll help you get sorted.

     

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