Why does the website say that support is available on Saturdays, but when I click through to get connected it says it's NOT open on Saturdays.

Hi, @chapnickb. Support hours may vary depending on your QuickBooks plan and the support channel you use. When you click Contact Us, the system checks your specific subscription and displays real-time availability. This explains the difference in hours.

For QuickBooks Online (Simple Start, Essentials, Plus, and Advanced):

• Support is typically available Monday–Friday and Saturday from 6 AM to 3 PM PT
• However, chat support is only available on weekdays, so it will show as unavailable on Saturdays.
  
  

For QuickBooks Online Accountant and ProAdvisor:

• Weekend support may not be available, which can also cause the system to show closed.
  

I've included this helpful article for your reference: Get help with QuickBooks products and services.

So while the website displays general support hours, the Contact Us page reflects what’s actually available to you at that moment, based on your plan, product, and contact method (chat vs. callback).

If anything doesn’t match what you see, let me know with more details. I’m here to help you find the right support.