Why doesn’t mobile deposit work

Did you see any error messages when you tried to deposit your check? QuickBooks mobile deposit might not work if your account isn’t eligible or doesn’t meet the requirements. There can also be problems if the check isn’t properly endorsed or if the photos don’t meet the app’s format and clarity guidelines. If you’ve already checked these things, we can try some troubleshooting steps next.

For IOS:

1. Open your Settings, then tap General.
2. Tap iPhone Storage. Choose the QuickBooks Online app.
3. Click Offload App.

For Android:

1. Proceed to the Home menu or tap the three dots in the upper right corner.
2. Tap on Settings, then select Refresh Data.
3. Press Yes.

This removes temporary files and refreshes the app, which helps fix common issues and keeps everything running smoothly.

You're always welcome to visit the Community forum if you have additional questions.