As of Sunday I had over 200+ receipts under the "for review" tab. When I went back to begin looking at them again they were gone in addition to the receipts that were under the "reviewed" tab. Has anyone had this glitch before? If so, how do you resolve it?
We know how frustrating it is when your uploaded receipts suddenly vanish, especially when you have a large batch waiting to be processed! Don't worry though, a stale browser cache or a quick mix-up between tabs is usually behind this. Let's go through a few simple troubleshooting steps together to help you find and restore your receipts:
Opening QuickBooks Online in a private window is a great place to start because it bypasses temporary browser cache or extension glitches. You can open a private window using these handy keyboard shortcuts:
If your missing receipts show up while in a private window, that confirms your regular browser session just needs a quick refresh! Go ahead and clear your browser's cache and cookies, then log back in through your normal browser window.
When you upload receipts, they first land in the For review tab where they sit until they're matched or categorized. Once they're reviewed, QuickBooks automatically moves them over to the Reviewed tab. Also, if a receipt was already linked to a transaction, it might be attached directly to that transaction screen rather than staying in those main tabs.
To check across all your uploaded items, navigate to All apps, select Expenses and Bills, and choose Receipts. From there, you can filter by status to easily track down items across every tab.
If you run into any more trouble or have questions about managing your receipts in QuickBooks, please reach out. We're always happy to help!
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