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January 16, 2026
Question

why is my project number appearing in the bill to section of an estimate?

  • January 16, 2026
  • 1 reply
  • 12 views

When printing the estimate for a customer, it is now putting the Project info in that box.

1 reply

QuickBooks Team
January 16, 2026

Hi there, Thompson.

 

The project number displayed in the Bill To section is a result of the data entered when your customer information was initially set up in our system.

 

Please note that any information added during your customer setup (such as project numbers, names, or specific details) is automatically pulled into the Bill To or Ship To fields of the estimate.

 

If the project information in the Bill To section is unnecessary, we can modify the customer information setup to remove it from that field.

 

For additional questions or concerns, feel free to add a comment below.

January 20, 2026

This answer may be technically correct but is so wrong in so many ways that I cannot believe Intuit this is like... happening (well, actually out of experience with Intuit, I do believe it).

Let's start backwards...

 

This comment on the answer above: `If the project information in the Bill To section is unnecessary, we can modify the customer information setup to remove it from that field.` and that link takes us to a page (modified sometime in December 2025, mind you) with very short and obvious answers but with a smoking gun bigger than a  XVII century canyon:

"Note: When you change customer info, it updates previously sent invoices or recurring transactions that use this info, such as billing, shipping and email addresses, taxable status, or payment methods and terms.

Really?

So, if my English is working correctly, that means that if a customer sends us a new address for whatever reason and we update it; and then 6 months later they ask for a copy of the payment receipt ot whatever for the payment they sent *before they moved* then that receipt copy (or invoice or whatever, why not) will show their new address? Not the one on the original document?  Really?  That is so wrong that I dont have words for it. It could even be against the law in some jurisdictions to change such documents from the original to a copy. Right? Tell me otherwise to my face, please.

 

Who knows since when (or if ever) the system does that.

 

Alright, so back to cthompson9, the user who asked this question/reported this new behaviour to begin with. They report that that suddenly the system is now showing their project info to the "bill to" estimates. I guess it implies it was not doing it before....

 

For us, same thing. Out of the blue, suddenly beginning on the first week of 2026 the project name (which in our case can be rather long and rather often does include a reference addres) is showing after the customer name on all estimates. So, the Bill To and Ship To boxes are now royally messed up.

It is showing, literally as below (upper case for customer name is customary for us):

 

----

CUSTOMER LEGAL NAME, INC.:Project Name Maybe Project Address Or Location
CUSTOMER LEGAL NAME, INC.
Billing Street line 1
Suite or whatever number
City, State, Zip

----

 

And all of the above crammed in an approx. 1.5 inch wide box, btw. Also, note the very unprofessional : without spaces before or after in the first line.

 

Shipping address is not as worse but still really bad.

 

----
CUSTOMER LEGAL NAME, INC.:Project Name Maybe Project Address Or Location
CUSTOMER LEGAL NAME, INC.
----

-> And the proposed solution is to go to the customer information and remove the "not wanted info"? Really?

-> And the page providing instructions to do that specifically states that if we remove information from the customer details, it will be gone from ... like... everywhere? Really?

 

No wonder I resisted as hell the transition to QB online and regret it every single day; and I am not even the unfortunate user suffering this * daily.

 

Now, please, revise this answer with actually useful and actionable steps in order to go back to the way it was showing before; just showing an address where only an address should be, without literally destroying information somewhere else in the system?