Why is my QuickBooks not working properly?

Let's refresh your data to fix this unexpected behavior in your QuickBooks Online app, mjsbuilding85.

Cached files in the QuickBooks Online (QBO) app can occasionally lead to performance issues or glitches. To resolve these problems, you can utilize the app's "refresh data" feature, which helps clear outdated cache and ensures you access the most up-to-date information.

For iOS

1. Go to Settings, then tap General.
2. Click iPhone Storage, then tap the QuickBooks Online app.
3. Select Offload App.

This will free up the storage without deleting your app's documents and data.

For Android

1. Go to Menu ☰, then tap More Options ⋮.
2. Select Settings, then Refresh Data.
3. Click YES to confirm.

If the issue persists, you can uninstall and reinstall the app to provide a fresh start with updated settings and fixes.

In the meantime, we recommend accessing your QuickBooks account through a web browser to create and manage your invoices accordingly.

For further questions or concerns, you can click the reply button below. We're here to help.