Why isn't QBO doing anything to help paying customers? Service gets worse every year. Phone contact is hidden & burried to prevent it wherever possible. Real support???

We have the same experiencese as everyone on the BLOG - the reps know less than we do and we're just small business owners with no accounting background or formal training. We spend 1-2 hours every time we call for what should be a 3 minute conversation and quick answer. Instead, we end up fumbling through and reading countless articles sent by the reps until we eventually stumble into something relevant. We always find the answers before they do or never find an answer and have to get back to running the business with the issues unresolved. It's a terrible waste of precious time and resources. 

Please advise on how your paid customers can get right to a qualified support or relationship manager contact, via phone, without delays. Thank you.