Why isn’t the app working

I see how frustrating it must be when the app isn’t working as expected, especially since it’s essential for keeping track of your receipts and payments.

Issues like these can sometimes occur due to stored cache or temporary app data. However, we can perform some basic troubleshooting steps to get things working smoothly again.

iOS

1. Go to Settings, then tap General.
2. Click iPhone Storage, then tap the QuickBooks Online app.
3. Select Offload App.

This will free up the storage without deleting your app's documents and data.

Android

1. Go to Menu ☰, then tap More Options ⋮.
2. Select Settings, then Refresh Data.
3. Click YES to confirm.

If the issue persists, you can uninstall and reinstall the app to provide a fresh start with updated settings and fixes.

In the meantime, we recommend accessing your QuickBooks account through a web browser to ensure that you can upload your receipts and view them as paid accordingly.

You can leave a reply below if you have further questions or concerns.