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Why won't my check and voucher stub align at the same time in QuickBooks Online?

Forum|Forum|3 years ago
December 29, 2022
20 replies
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We recently migrated to quickbooks online advanced from quickbooks desktop 2021 accountant edition. We have had issues with getting our check alignment working like it did with the desktop , where details in the stub section are being cutout and if we adjust to fit the stub section for the voucher the top is off and vice versa.

The checks are brought from quickbooks so they arent the issue. Right now our end user has to manually redo the checks alignment in Adobe for every check which takes up time and can be prone to human error. When we do the fine tune alignment the sample it prints looks fine , we save the alignment but when we go to print the check and do a preview and print we see the details in the stub missing words. Also changed the printer settings to the quickbooks recommended settings and also tried a few things with support who have been no help in getting a resolution and redirect me to either give feedback which i have and post in the community.

QuickBooks Online

Best answer by cody_a

This happens because QuickBooks Online moves your whole printed check as one block when you fine-tune alignment, so shifting the grid to fix the stub can throw off the check portion, and the other way around. Here's how to work through the alignment settings QuickBooks Online gives you.

Step 1: Get your printer setup ready

Make sure you have the latest version of Adobe Reader installed.
Set Adobe Reader as your browser's default PDF reader.
Load plain paper into your printer for test prints, so you don't waste real checks while you're testing.
Confirm you're printing on QuickBooks-compatible check stock. Checks ordered directly through QuickBooks are already formatted correctly.

Step 2: Run the alignment test

Go to All apps, then Expenses & Bills, then Expense transactions.
Select Print checks.
Select Print setup.
Choose your check type: voucher or standard.
Select View preview and print sample, then Print.
Hold the printed sample on top of a blank check up to the light to check the alignment.
If it's off, select No, continue setup twice to open the alignment grid.
Drag the grid, or adjust it manually, to match what you see on your printed sample.
Select View preview and print sample, then Print again.
Repeat as needed, then select Finish setup once everything lines up.

Step 3: Adjust the print scale if the grid alone doesn't fix it

If your sample print is still off after adjusting the grid, the scale your printer or Adobe Reader is using to print the page can be the culprit, especially when one section prints fine but another doesn't.

Adjust the print scale in Adobe Acrobat.
Check your printer manufacturer's settings for a page scaling or fit-to-page option, since some printers apply their own scaling on top of what QuickBooks sends.

Once your checks are printing lined up, you can send them individually or add them to a print queue and print in batches.

Learn more: Configure print settings for checks in QuickBooks Online

Still running into issues? Drop a reply below.

Adrian_A

Level 8

I appreciate the steps you've done to resolve the printing issue, jhhadmin.

Let's ensure that the Adobe reader is updated to the latest release. This can be the reason why you're experiencing printing issues. If it's updated, let's repair the Adobe reader. Here's how:

Close Acrobat/Reader and all open web browser windows.
Select the Start button at the bottom left of your screen.
Type Control Panel, then press Enter.
Select Programs and Features.
Select Acrobat or Adobe Reader, then Uninstall/Change.
In the Setup dialog box, select Next.
Select Repair, then Next.
Select Install.
When the process is complete, select Finish.
Restart your computer.

Once done, print the checks again.

You can also take a look at this article for some tips on resolving printing issues: Test sequence for PDF printing issues.

I've also added this link as your guide in printing checks: Create and record checks.

Just post a Reply if you need my help printing checks.

J

jhhadminAuthor

I did that even reinstalled the entire adobe reader and that did not make any change to what i was seeing.

N

nancylcpa

Thanks for the laughs.

There appears to be no way to correct the alignment problem. I thought it was just me.

The new security features of the QB 2022 are welcome but, otherwise, the prior package was better.

R

Recc-2019

I was convinced by a sales rep that QBO would be WAY better for us than QB Desktop so we made the plunge and converted everything over only to find that we CAN'T PRINT CHECKS. That seems like a huge upgrade right?!?! The best part is they new this was a problem but did't say anything!

JessT

Moderator

Hi Recc-2019,

Printing checks is one of the features that QuickBooks Online provides and is used by thousands of our clients. There may be a few alignment concerns due to browser issues, non-upgraded PDF readers, or incompatible printer drivers, but we can look into them so you can use the feature. Let me help you out.

The first that you can do do is update your Adobe Reader as this is being used by QuickBooks in printing check transactions.

Select + New.
Select Print checks.
Select Print setup.
Select No, continue setup.
Select the latest version of the Reader link. This takes you to Adobe’s page where you can download the latest version of Acrobat Reader.
After installing Acrobat, go back to QuickBooks. Then select the How? link to set Adobe Reader as your browser’s default PDF viewer.
Go back to QuickBooks and select View preview and print sample. Then select Print.
Follow the on-screen steps to finish printing your sample check.
Check the alignment of your sample against a blank check.

If updating your Adobe won't resolve the issue, you can follow Steps 3 and 4 in this article: Configure your print settings for printing checks in QuickBooks Online.

I understand that this wasn't an easy experience for you, but know that we're just around to always help you with printing and any other concerns with QuickBooks. Have a good one.

cody_a

Answer

Community Manager