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Why won't the QuickBooks Online mobile app open (stuck on a white screen or spinning icon), and how do I fix it?

Forum|Forum|2 years ago
May 13, 2024
37 replies
641 views

It is about 3 days that Quickbooks App does not opent.

It llaunches the first Intuit page and than a white page pops up with the icon turning in the center forever.

it works for the first time only if I delete and install it again, but, after a while if I have to open it again the same happens!

QuickBooks Apps

Best answer by sofiamdc-2341

A white screen or endless spinner on launch is almost always the app's local data getting stuck, and the reliable fix is to refresh the app's data, then make sure you're on the latest app version, since this crash has been tied to specific app releases and updating is what resolved it for users in this thread. In the meantime, you can keep working right away by signing in at qbo.intuit.com in a web browser, which is exactly why everything still works on your computer.

Fastest unblock: use a browser

Sign in at qbo.intuit.com on your phone or computer to keep managing your work while you fix the app. Your data is fine; the issue is local to the app. One tip for iPhone: use Safari with Private Mode off, since QuickBooks needs cookies and other iOS browsers aren't officially supported: QuickBooks Online access for mobile devices.

Step 1: Refresh the app's data

Refreshing pulls a clean copy of your data from the QuickBooks servers.

iOS: open the app menu, tap Help & Feedback, then Refresh Data, then Refresh.
Android: open the menu, tap Settings, then Refresh Data, then Yes.

Reference: See your latest data in the QuickBooks Online app.

Step 2: Clear the app's stored data

If a refresh doesn't clear it, reset the app's stored data.

iOS: go to Settings, then General, then iPhone Storage, select the QuickBooks Online app, then Offload App (this refreshes it without deleting your documents), then reinstall from the App Store.
Android: go to Settings, then Apps, select the QuickBooks app, then Storage, then Clear data. Restart your device and reopen the app.

Step 3: Update to the latest version (this is often the real fix)

Update the app from the App Store or Google Play; users in this thread confirmed a later release resolved this exact crash, which is why reinstalling an old version only helps briefly. If needed, uninstall and reinstall to get a clean, current copy, and make sure your device itself is supported: QuickBooks Online access for mobile devices.

If it still won't open (or won't reinstall)

Reach out to live support so they can look at your account securely and check for anything specific to your setup: Contact QuickBooks support.

If you let us know your device and current app version, we can tell you whether an update is available that addresses this.

G

GenmarieM

QuickBooks Team

Welcome to the Community,

To start, let's make sure that you're using a device that is compatible with the QuickBooks Online (QBO) mobile app. See the bullets below:

For Apple products, your device will need to be running iOS 11.1 or newer.
For Android products, your device will need to be running Nougat 7.1.1 or newer.

For reference, read the OS Version supported table in this article: Compare mobile app features.

If verified that you already use the said version, we can perform some mobile app troubleshooting steps to sort out the issue. Let's start with clearing the cache. Follow along below to get started:

For iOS devices:

Select the menu at the top right.
Then, choose Help & Feedback.
Next, click Refresh Data and select Refresh.

For Android devices:

Select the menu at the top right.
Next, choose Settings.
Then, select Refresh Data and click Yes.

Once done, open your app again and check if you can now see the Transaction page without issue. If the same thing happens, I recommend uninstalling and reinstalling the app to refresh the background processes.

For any concerns you may have about managing your transactions using the QBO app, please don't hesitate to leave a reply below. I'm always around in the Community to help. Have a good one.

M

Marco SollaiAuthor

Hi!

As I told in the first post, this problem started a few days ago.

I use Iphone since day one I work with Quickbooks, my IOS is up to date as always (17.4.1) and the version of the Quickbooks that is running now is 24.05.2

As mentioned I deleted many times and re install the app and at this moment this is the only time the app works, after load my company data, and before some time idling when I have to open it again, same thing happens, first screen with Intuit / Turbotax / etc pops up and instead of the face recognition or any log in page it stays with the little thing spinning in the middle of the screen.

I believe I did everything possible but so far it remains the same.

J

jerry83

If your QuickBooks app is stuck on a white screen with a spinning icon, here are some possible reasons and solutions:

Possible Causes

Corrupt Cache or Data – The app’s cache may be preventing it from loading correctly.
Software Bug or Update Issue – A recent update may have caused compatibility problems.
Internet Connection Issues – If QuickBooks requires online verification, a network issue could prevent it from opening.
Firewall or Antivirus Blocking Access – Security software may interfere with QuickBooks.
Windows or Mac OS Compatibility Issues – Some system settings or updates may affect the app’s performance.

Solutions

✅ 1. Clear the QuickBooks Cache & Temporary Files

If you're using Windows:
- Press Windows + R, type %localappdata%\Intuit\QuickBooks\, and delete the contents inside the Cache folder.
If you're on a Mac:
- Go to ~/Library/Application Support/QuickBooks and clear cache files.

✅ 2. Run QuickBooks as an Administrator (Windows Only)

Right-click the QuickBooks shortcut.
Click Run as Administrator.

✅ 3. Check Internet Connection & Firewall Settings

Try opening QuickBooks without a VPN or on another Wi-Fi network.
Temporarily disable your firewall/antivirus to see if it’s blocking the app.

✅ 4. Update QuickBooks & Your System

Reinstall QuickBooks:
- Windows: Uninstall QuickBooks from Control Panel > Programs, then download the latest version from Intuit.
- Mac: Drag QuickBooks to the Trash, then reinstall from Intuit’s website.
Update Windows or macOS: Make sure your OS is up to date.

✅ 5. Try QuickBooks Web Version

Go to and log in to the web version.
If the web version works, the issue is likely with the desktop app.

✅ 6. Contact QuickBooks Support

If none of the above solutions work, you may need Intuit Support:
🔗 QuickBooks Help & Support

J

jerry83

If your QuickBooks app is stuck on a white screen with a spinning icon, here are some possible reasons and solutions:

Possible Causes

Corrupt Cache or Data – The app’s cache may be preventing it from loading correctly.
Software Bug or Update Issue – A recent update may have caused compatibility problems.
Internet Connection Issues – If QuickBooks requires online verification, a network issue could prevent it from opening.
Firewall or Antivirus Blocking Access – Security software may interfere with QuickBooks.
Windows or Mac OS Compatibility Issues – Some system settings or updates may affect the app’s performance.

Solutions

1. Clear the QuickBooks Cache and Temporary Files

If you're using Windows:
- Press Windows + R, type %localappdata%\Intuit\QuickBooks\, and delete the contents inside the Cache folder.
If you're on a Mac:
- Go to ~/Library/Application Support/QuickBooks and clear cache files.

2. Run QuickBooks as an Administrator (Windows Only)

Right-click the QuickBooks shortcut.
Click Run as Administrator.

3. Check Internet Connection and Firewall Settings

Try opening QuickBooks without a VPN or on another Wi-Fi network.
Temporarily disable your firewall or antivirus to see if it’s blocking the app.

4. Update QuickBooks and Your System

Reinstall QuickBooks:
- Windows: Uninstall QuickBooks from Control Panel > Programs, then download the latest version from Intuit.
- Mac: Drag QuickBooks to the Trash, then reinstall from Intuit’s website.
Update Windows or macOS: Make sure your operating system is up to date.

5. Try QuickBooks Web Version

Go to quickbooks.intuit.com and log in to the web version.
If the web version works, the issue is likely with the desktop app.

6. Contact QuickBooks Support

If none of the above solutions work, you may need help from Intuit Support:
QuickBooks Help & Support

K

Kchesnut

I’m having the same issue. I have remand installed several times and now it doesn’t want to install anymore.

E

Erika_K

QuickBooks Team

Joining this conversation to point you in the right direction of the support channel, Kchesnut.

Given that you've already tried the suggested troubleshooting steps and are now unable to reinstall your QuickBooks app, I recommend contacting our live support team. They can take a closer look at the issue and have the tools necessary to access your account in a secure environment.

Here's how:

Sign in to your QuickBooks Online (QBO) account via a web browser.
Then, go to the Help icon in the upper right corner.
Select the Search tab and hit Contact Us.
Click the Ask about something else tab.
Key in your concern and hit Continue.
Choose a way to connect with us:
- Have us call you - Get a call from a support expert.
- Chat with us - Start a conversation with a support expert.

You can check out their support hours to determine their availability.

In the meantime, I recommend accessing your QBO account through a web browser. This approach will allow you to continue to manage your finances and perform necessary tasks seamlessly.

Additionally, I'll add these articles for you to reference, which provide more information on the system requirements for the QBO app and the features supported by the mobile app:

You can always get back on this thread whenever you have other concerns using your QuickBooks app. I'll be around to back you.

N

Northernskyroofing

I am having the same issue! Opens and shows the initial load up page and event uses my Face ID to log in and I get the checkmark and the immediately after the app crashes.

I’ve tried updating the app, restarting my iPad, and closing and reopening the app multiple times on multiple different days and different wifi.

J

JoelES

QuickBooks Team

Opening your QuickBooks Online app is essential to monitor sales and business activities, Northernskyroofing. Let me help you connect with our live support team to eliminate this error.

To get this issue investigated thoroughly, I recommend contacting our live experts. They have specialized tools and resources to address this situation.

Here's how:

Go to the Help icon on the top menu.
Select the Search tab and enter your concern. For instance, enter help.
Click the Contact Us button and choose between Chat or Callback to connect with us.

To reach us at your convenience, note our Support Hours under QuickBooks Online in this article: Get help with QuickBooks products and services.

In addition, you can also check this article to learn which QuickBooks Online mobile app features are supported on mobile devices: Compare mobile app features.

If you have other concerns regarding your QuickBooks mobile app, you can reply to this thread. We're here to help.

K

Kelnole

Same here. Quickbooks app not opening up.

A

Anonymous

QuickBooks has released a new app update for iPhone and iPad, which finally resolves the issue.

QuickBooks iOS and iPadOS version: 25.06.1
Tested on: iPhone 15 Pro Max and iPad Mini (A17)

T

Taylored energy 12

Same problem. App won't continue to open.. just stops and closes

I

Ivan_G

Moderator

I appreciate you notifying us about your situation, Taylored energy.

To confirm, have you already tried the recommendations on this thread about clearing the app's data? If not yet, I suggest eliminating them to narrow down the result. Refer to the steps below.

Android devices:

Open your device's Settings.
Choose Applications or App Manager (depending on the device).
Locate and select the QuickBooks Mobile app from the list.
Tap on Storage, then Clear Data.

iPhone devices:

Go to your device's Settings.
Choose General and select iPhone Storage.
Locate and pick the QuickBooks Mobile app from the list.
Tap Offload App. This option hides the app and refreshes its data while retaining essential utilities.
Unhide the app by reinstalling it from the App Store.

If you get the same result, I suggest updating the app to its latest release from the Google Play Store or the App Store. You can also consider uninstalling and reinstalling it if the problem persists.

However, if you've already performed the troubleshooting procedures above and still encountered the problem, I recommend contacting our Live Support Team. This way, the issue preventing the app from opening fully will be identified and resolved thoroughly.

Alternatively, you can access your QuickBooks account on your device's web browser. Doing so, you can continue managing your business activities on the platform.

If you have more questions, don't hesitate to get back to this thread.

A

Amanda K

I am having the exact same issue and it is incredibly frustrating. Deleted app and reinstalled it, it worked for a couple days and now I’m back to the app not opening on my phone. I have to use a computer which is very inconvenient as I do most of my work through the app.

E

efulton890

Mines is not opening on my phone anymore. Works fine on my pc.. what is the problem

EduardA

QuickBooks Team

Have you tried clearing the app's cache? This can help remove corrupted temporary files and outdated data that may cause the app to lag or crash. Here’s how to clear the app's cache:

For iOS,

Go to Settings, then tap General.
Select iPhone Storage, then click the QuickBooks Online app.
Tap Offload App.

For Android,

Open your device Settings.
Tap Apps (varies by device).
Select QuickBooks app from the list, then tap Storage.
Tap clear data.

If the issue persists, consider uninstalling and then reinstalling the app. This performs a total reset by wiping away software glitches, broken update fragments, and corrupted local data that a simple clear cache might miss.

Should you have any other concerns, feel free to leave a comment in the thread.

Show more replies

Possible Causes

Solutions

✅ 1. Clear the QuickBooks Cache & Temporary Files

✅ 2. Run QuickBooks as an Administrator (Windows Only)

✅ 3. Check Internet Connection & Firewall Settings

✅ 4. Update QuickBooks & Your System

✅ 5. Try QuickBooks Web Version

✅ 6. Contact QuickBooks Support

Possible Causes

Solutions

1. Clear the QuickBooks Cache and Temporary Files

2. Run QuickBooks as an Administrator (Windows Only)

3. Check Internet Connection and Firewall Settings

4. Update QuickBooks and Your System

5. Try QuickBooks Web Version

6. Contact QuickBooks Support

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