With QB Online, how can we change the "Service" column heading on a packing slip? It's bizarre as we do not provide services, but products. Is there a solution to this?

I understand the need to edit the packing slip header, alison43. Allow me to provide information about this.

Changing the "service" column to "product" is essential since you are offering products to your customers. However, this feature is currently not available in QuickBooks Online (QBO). In the meantime, I recommend sending your feedback to our Product Engineers. They will review your suggestion and may consider adding it in future updates.

Here's how:

1. Go to the Gear icon and select Feedback.
2. Enter your comments or product suggestions, indicating why the feature is necessary and its potential impact on your business.
3. Then select Next to submit feedback.

Moreover, I've added this article as your reference in personalizing your sales forms according to your needs: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Keep us posted if you have other concerns about printing packing slips within QBO. The whole community is always here to help.