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D
DrewCCC
September 17, 2025
Question

"Your message to vendor" field now showing up on printed or emailed Purchase Orders

  • September 17, 2025
  • 1 reply
  • 8 views

Hello,

 

I always have pre-saved special instructions listed on our purchase orders in the "Your message to vendor" field (we added them in purchase order settings) and none of our vendors are getting that field on our purchase orders. I checked settings and everything is still there and correct. The field still shows up while I'm creating a new purchase order but then drops off once printed or emailed. 

 

I went back into settings to see if making some changes to the text would fix the issue. When I tried to type, all of the characters would work except for the spacebar (?). I tried clearing the cache and tried using a different browser with the same result. As a work around I typed some changes and copied and pasted the new info into the field - which it did let me do. However when I tried printing a test purchase order there was no change, the field still dropped off the page altogether. 

 

Anyone else having this issue? Can I get some help please?

 

Drew

1 reply

D
DrewCCCAuthor
September 17, 2025

Additional info: I looked back through all of our purchase orders and the first time the "your message to vendor" field disappeared was on July, 30 of this year. 

ShyMae
ShyMaeQuickBooks Team
QuickBooks Team
September 17, 2025

I appreciate your detailed explanation about what happened with your purchase orders, Drew. I also want to acknowledge the effort you've made in checking your settings, clearing your cache, and using different browsers to resolve it.

 

Given that this issue has been ongoing since July and continues despite your efforts, I recommend contacting our live support team for assistance.

 

Our live experts can take a closer look and ensure that the Your message to vendor field, which holds your pre-saved instructions, appears on printed or emailed purchase orders.

 

Here's how you can get in touch with them:

 

  1. Go to the Help icon, then select the Search tab.
  2. In the search box, type Contact Us.
  3. Click Contact Us, then select the Callback option.

 

For effective communication, please refer to this article for our support hours: Get Help with QuickBooks Products and Services.

 

If you have any questions, leave a comment below. We're here to assist you. 

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