I appreciate you bringing this to our attention, Caleb. Let me outline the reasons why your system can encounter slow performance. Although we haven't received official reports of an outage, slow performance can occur for several reasons. Here are some common reasons for slow QuickBooks Online performance and what you can do to troubleshoot it: Internet Connection: A slow or unstable internet connection can significantly impact performance. You can run an internet speed test to check your bandwidth. Browser Issues: An outdated browser, a cluttered cache, or too many open tabs can slow down QuickBooks Online. Intuit recommends using Google Chrome for the best performance, or clear your browser's cache and not cookies. System Resources: Your computer's processing power and available memory (RAM) can affect how quickly QuickBooks Online runs. Make sure your system meets the minimum requirements. While we always aim to load pages in under 10 seconds, QBO performance will depend on your device's processing power. See the page for more information: Why is my QuickBooks Online slow? If you require additional help with QBO-related concerns, please leave a comment below.

Question

Does QBO have performance issues now? Since 19 Sep the system runs very slow on my end. Is this part of an outage or local problem?

Forum|Forum|9 months ago
September 21, 2025
1 reply
6 views

No text available

QuickBooks Online

C

ChristineJoieR

QuickBooks Team

I appreciate you bringing this to our attention, Caleb. Let me outline the reasons why your system can encounter slow performance.

Although we haven't received official reports of an outage, slow performance can occur for several reasons.

Here are some common reasons for slow QuickBooks Online performance and what you can do to troubleshoot it:

Internet Connection: A slow or unstable internet connection can significantly impact performance. You can run an internet speed test to check your bandwidth.
Browser Issues: An outdated browser, a cluttered cache, or too many open tabs can slow down QuickBooks Online. Intuit recommends using Google Chrome for the best performance, or clear your browser's cache and not cookies.
System Resources: Your computer's processing power and available memory (RAM) can affect how quickly QuickBooks Online runs. Make sure your system meets the minimum requirements.

While we always aim to load pages in under 10 seconds, QBO performance will depend on your device's processing power. See the page for more information: Why is my QuickBooks Online slow?

If you require additional help with QBO-related concerns, please leave a comment below.

F

Felixabba

Are other users experiencing extremely slow / non responsive quickbooks access online since the layout change?

C

ClaireSamanthaS

QuickBooks Team

Hello there, Felix.

At the moment, we haven't received reports from other users experiencing extremely slow or non-responsive access to QuickBooks Online since the layout change.

To troubleshoot the issue, we recommend a few steps that can help resolve slowness or responsiveness concerns. You can refresh your QuickBooks Online (QBO) account; this forces the browser to load the latest version of the application and can help improve performance.

Log out and then log back into QuickBooks Online. Sometimes, a simple reset of your connection can resolve temporary issues. You can also try accessing your QBO account using an alternative, supported, or different web browser to check if the behavior improves.

QuickBooks Online is designed to provide fast and efficient performance, to load pages in under 10 seconds. However, performance may vary based on your device’s processing power and internet connection. You can check out this article for more information: Why is my QuickBooks Online slow?

Let us know if you have additional questions or concerns by leaving a reply below. We'd be glad to provide further help.

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