Tax column is not showing in Bills, Cheques, Expenses, etc.

Thank you for bringing this to our attention, and I appreciate the effort you made in reaching out to our chat support to get this resolved, ccsst_ttjump. Please note that our chat availability hours vary on weekdays, weekends, and holidays. Currently, we don’t have any notices regarding tax column issues, but this can sometimes occur due to browser-related issues or misconfigurations. Let’s work together to get this sorted out.

Please ensure your tax is setup properly and that tax rate is marked for purchases. This will ensure the tax rate is displayed within bills, expenses, or cheques.

If everything is set up correctly but the tax column is still not showing, let's troubleshoot this by logging in and out from your account. If still not displaying, please log into your account using an incognito/private browser window or a different supported browser to check if this might be a browser-related issue.

However, if the issue persists after following all the troubleshooting steps, I recommend contacting our QuickBooks Online Live Support team. They have the tools and capabilities to investigate this further on their end and implement a fix immediately.

1. From your account, click the Help (?) icon at the top right corner.
2. Click the Search tab and enter your concern.
3. Select the Chat option. Our live support team will reach out to assist you during their available hours.

You can also check our contact article page to view the available hours and determine the best time to reach our Live Support team.

We appreciate your cooperation and the time you spent on this. Please leave us a response if you have other questions or concerns