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samanthacramer
January 17, 2024
Question

Have any questions for our team about Payroll Processes?

  • January 17, 2024
  • 34 replies
  • 64 views

 

We’d love to support you on your journey with bank connections.

 

If you’ve got any questions, select ‘reply’ to post a question in this thread and have your questions answered by qualified QuickBooks Online experts.

 

Hopefully, you’ll help other QuickBooks users with the same questions out in the process!

34 replies

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C
ClaireSamanthaSQuickBooks Team
QuickBooks Team
March 5, 2025

If the pay run has already been successfully lodged, we can unlock it, adjust the pay period, finalise it once more, and then submit the update event, JM148. Let me further explain this below.

 

However, once the pay run has not been successfully lodged yet, we can proceed to unlock the pay run, we will amend the pay period, finalize the pay run anew, and submit an update event. Let me guide you through the process of unlocking your pay run.

 

To unlock a Pay Run:

 

  1. Click on Payroll and proceed to Pay Run.
  2. Select the specific Pay Run you need to unlock and click on Pay Run Actions.
  3. Click Unlock and enter a comment detailing the reason for unlocking the Pay Run.
  4. Select the Unlock button to complete the process.
  5. Next to Finalise Pay Run, click on Pay Run Actions.
  6. Choose Adjust Pay Period from the drop-down options and adjust the incorrect dates.
  7. Save the changes.

 

Note: If an automated super payment has been made from a pay run, it cannot be unlocked or deleted. It is best to contact our Customer Care Support Team to assist you regarding the discrepancies in the amounts, dates, or recipients of the payments.

 

Additionally, if you have successfully updated the pay run, there's no need to delete it. Please click this link for a comprehensive guide: Unlock or delete pay run.

 

To update the Year-to-Date (YTD) figures, Super contributions, or other reportable elements, you have two options. You can either include these adjustments in an upcoming pay event or perform an ad-hoc pay run to reconcile any discrepancies between the reported figures and actual occurrences. For more detailed information, you can refer to this article: Deleting apay or update event.

 

You can always visit our Community Forum for more questions or clarifications about editing your unfinalised pay run. You can simply return to this thread or click the Reply button below, and I'll be glad to lend a helping hand.

P
Pam19
October 7, 2025

why is my beginning balance for provision for Annual leave not reducing in the Balance sheet 

M
Mirriam_MQuickBooks Team
QuickBooks Team
October 7, 2025

The reason the beginning balance for annual leave provisions doesn't reduce in your balance sheet is that you're not using an accrual-based accounting system, Pam19.

 

Since the provision for annual leave isn't reducing, you'll need to manually calculate the adjustment and create a journal entry to update the figures in your balance sheet. To ensure accuracy, I recommend consulting with your accountant to determine the appropriate accounts to use.

 

To automate this process in the future, you can map leave liability and expense GL accounts in the Chart of Accounts in QuickBooks Payroll powered by Employment Hero. Once mapped, payroll journals will automatically adjust for any changes in leave liability balances at the end of each pay run compared to the previous one, including public holidays. This keeps your balance sheet accurate without requiring manual updates.

 

For more details on configuring your Chart of Accounts, check out this article: Setting up provisions for leave liabilities in your QuickBooks Payroll journal.

 

Feel free to leave a comment below if you have additional questions.

P
payrolissues
October 19, 2025

Two payruns showing identical amounts were lodged in July. I opened the second payrun and reduced it back to zero by doing negative amounts but then it won't lodge as it is a zero payrun.

Should I now do an earnings reset event to clear the figures at the ATO and then when I lodge the next payrun the correct year to dates will go to the ATO?

There will be too much PAYg paid on the current BAS as those figures are already with the ATO. Will this mean the next quarter will be reduced by the overpaid amount this quarter?

C
Clare65
February 4, 2026

How long does Beam processing take? I submitted my first batch, it came out of the bank 2 days ago but hasn’t gone to super accounts yet.

K
KayePeQuickBooks Team
QuickBooks Team
February 5, 2026

Good day, Clare. Since the funds have been debited from the nominated account, they will be transferred to the superannuation funds within five or more business days, including the time required for clearance.

 

To have timely updates on the payment, I recommend review its status in the Super Payment window. Here's how:

 

  1. Click My Apps and select Employee.
  2. Tick Employees and go to Reports.
  3. In the Payroll column, choose Super Payments.
  4. Select the New Super Payment Batch dropdown and choose Beam.

 

If the process has exceeded the expected timeframe, you can also contact our Payroll Live Support Team  for further assistance with tracking it.

 

Let us know if you have additional queries. We're here to help.

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