If you think your account is cancelled, you can check this on your Account and Settings page. I'll show you how to do it:
Go to the Gear icon.
Choose Account and settings.
Click the Billing & Subscription tab.
Here's a sample screenshot of a cancelled QuickBooks Online account:
Another way to verify the status of your account is to contact our QuickBooks Care Support. Your account will be pulled up in a secure environment by our representative and help check the status for you.
Here's how you can reach us:
Go to the Help menu at the upper right.
In the Search tab, enter ContactUs.
Click the ContactUs button.
Choose Callback.
You can check out this article for our most updated contact information: Support hours and types.
If you have other questions, just let me know. I'm always happy to assist you further. Have a great day ahead.
Need QuickBooks guidance?
Log in to access expert advice and community support instantly.