Is anyone else having difficulties closing out from the payrun and going back to main menu

Hi user00662,

Thank you for visiting Quickbooks Community.

There are times when a browser's cache data becomes full of frequently accessed websites or damaged. This causes unusual behaviors in the QuickBooks system or program. I suggest logging into your QuickBooks account through a private browser. This will help us determine if the problem is related to the browser's settings. 

If it works using the private browser, go back to your main browser and perform a clear cache to remove temporary internet files on your computer. You'll want to perform some troubleshooting steps to see if this is just a browser error. Use these keyboard shortcuts based on the browser you're using.

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

 
I hope this helps. Don’t hesitate to post again with any questions. Thanks.