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Hello and welcome to the Community, @lizpincott.

Once you've completed and locked the payroll data, this will automatically be visible to employees from within the employee portal. Since your employee didn't receive the actual pay, I'd suggest reaching out to our Payroll Support so they can check the status using their tools. 

They'll be able to access your account in a secure environment and verify if the payment went through. You can check the following links below for other information about setting up your pay run.

• Pay run - Setup and Processing

• Finalise a pay run

I'm here if you have other questions or clarifications. Thanks for dropping by and take care.