What do I do if my payrun fails to lodge with ATO?

Hi noooooo,

The ATO has advised their standard payroll event lodgement processes in 72 hours. If the pay event status is still at 'Submitting to ATO' several days later, please reach out to our Support Team directly so they can investigate and escalate as necessary. You can contact them at 1800 046 038, or by:

1. In your QuickBooks Online, click the Help menu in the upper-right corner.
2. On the Search tab, click an article and select Contact us at the bottom. Then, enter the details of your concern.
3. Choose how you would like to connect with them: either via Callback or Chat.

Please check this article for our support hours: Get help with QuickBooks products and services.

-Kass

Did this end up working or did someone have to intervene? I have the same issue... thanks