Why can't i get into my employees account

An escalation has been submitted about this issue, ashfieldlittlebu.

We are now closely working with KeyPay to fix this issue for you. In the meantime, you can give us a call. We will add your company details as one of the affected files. This way, we can collate how many users are having this issue so a resolution will be rolled out right away.

1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. From the Search tab, enter Contact Us.
4. Select the Contact Us button.
5. Choose Callback.

To know our support availability time, please visit this article: Get help with QuickBooks products and services. 

I appreciate your patience on this. Don't hesitate to leave a comment if you need more assistance with payroll.