Can I stop a payment made by a customer

Hi mtccontracting,

Thanks for reaching out here.  It's important that you're able to record your transactions and keep your accounts aligned.  I'd be happy to point you in the right direction so you can accomplish your QuickBooks goals!

Based on the information you've provided, I feel you'd benefit from contacting us outside of Community so we can work with you directly and ensure you're back to business as soon as possible. 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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