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QuickBooks Q&A

QuickBooks Q&A

3167 Topics
K
krispykickzsneak
 Manage Customers and Income
D
donovan-prosteam
 Manage Customers and Income
Advanced_User
Advanced_User
 Manage Suppliers and Expenses
B
Brian Blomefield
 Banking
S
Steven_ZA
 Other Questions
How to refund payment that is not linked to an invoice?

I have a customer payment that ended up being refunded. There is no invoice, just the payment. How do I go about doing the refund? If I choose Refund Receipt it expects a product or service to be entered, but since there's no corresponding invoice, there is no product/service to enter. Is the only way to void the payment? My other question is: what happens if the payment is received via the bank recon and linked to the payment, and then we need to refund the payment. This happens with card payments where we receive the full funds as a deposit, but then if it's refunded, the amount is removed from a future deposit. So the payment may initially be linked to a bank recon line, but then it needs to be refunded when the future deposit (less the refund amount) is received. How best should I tackle this? Thank you.Recent

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A
amandac@iwater.c
 Manage Customers and Income
L
lr_kh2o
 Manage Suppliers and Expenses
A
abmouton-gmail-c
 Manage Your Account
P
print3
 Reports
B
Belinds
 Manage Customers and Income
W
warren6
 Getting Started
A
accounts-ctilogi
 Manage Your Account
E
erich-openmindsc
 Manage Your Account
E
ernest3
 Manage Customers and Income
C
contact-supporte
 Manage Customers and Income
B
bevjtal
 Manage Customers and Income
M
MandydeMoet
 Manage Your Account
J
jo-okumu
 Manage Your Account
O
OT2
 Banking
UlricAlgar
UlricAlgar
 Other Questions
Attention to detail & listening to your customer

Dear QuickBooks Support I'm writing this in the Community Forum to see if you actually listen to what your customers are feeling. After over a month of QBO users complaining about not being able to connect to Standard Bank, not much support has been offered, other than "you can still do it manually". Great. Thanks a lot. We really want that as the option (NOT!). I received the emailer below.Notice that the "Community Community" is in the subject twice.Notice a string for something isn't working.Here is what I think.QuickBooks is battling with attention to detail and bug fixes.This should be the first priority for a SAAService. Bolster your dev, UX and UI departments. Start to "fine" the team for not having attention to detail, and not fixing issues quickly.Get it right.Please, and thank you.  

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V
vickieahkiow-icl
 Manage Suppliers and Expenses
M
mariska-mgmoveit
 Manage Customers and Income
H
hello-volkerschl
 Manage Your Account
E
easy-peasy-easyp
 Importing and Exporting Data
A
ashley-mandukasf
 Manage Suppliers and Expenses
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