QuickBooks Q&A

Sub filters are always included regardless of steps applied

Dear all, whenever I run payroll for salaries below £850, QB online removes the option of making pension contributions. However, I do need to make these and want to run this through Payroll.  Why is this option removed for salaries below £850 and why can't I change this? please advise on how to adjust this. I need to make contributions independent of the salary amount. Thank you  

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Hi,My stripe account within QB has become a giant mess! it doesn't balance with multiple errors across thousands of transactions.I had 2 stripe accounts which imported into one QB stripe account, one of these accounts only ran for about a month the other is still in use.When I run a report on Stripe, the data looks as it should but within QB all the dates are different and some of the ammounts are split with no consistency.I was wondering if there is a way to basically delete all data in the stripe accounts from them starting (early 2022) and then import the two accounts worth of transactions to quickbooks. If I do this, will it mess up the transactions that have been marked as paid from the current data or will it sync ok?

We stopped using QB Time and our subscription at the start of the year. I still get a weekly email telling me we booked no time (obviously not).The unsubscribe button takes me to a login page and a button to renew our subscription - anyone know a way to unsubscribe from QB Time emails without buying a subscription? I think it is a legal requirement to allow people to unsubscribe from mailing lists? Thanks 

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Hello,Following the recent upgrade of QuickBooks Online, there have been notable performance issues encountered specifically with the new version of reports. In certain instances, the reports load quite slowly or intermittently, especially when handling large search periods. Previously, such functionality was smoother in the classic view version.However, the classic view, which had been functioning adequately before the upgrade, now presents issues when specifying custom date ranges, such as selecting "Custom" for the report period from 01/11/2023 to 15/11/2023. This action results in the system behaving erratically, particularly when attempting to customize columns and settings.I am curious to know if anyone are experiencing similar issues and what measures have been taken to address this matter.Thank you for your attention to this concern.Best Regards,Shaun

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Hi, how do I account for tangible assets whose cost has been claimed under the Annual Investment Allowance? The only previous answer I could find was the usual slightly unhelpful "ask an accountant". I'd expect this is something that affects everyone and that there should be a simple answer but it's confusing me at the moment. Any help is gratefully appreciated. 

Hi, I e-mail all of my supplier invoices into QB, then use the 'Review details' screen to add the missing info. I have found over the last few monthsthat I can no longer tab from 'Description' to Account/Category' to 'Bill No.' so I am having to use the mouse making the process much more time consuming. I have found this using different PCs and laptops and using the app and browser, so I don't think the issue is at my end. Does anyone else have this problem?   

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What's the phone support number?

HiI currently use Quickbooks payroll but would like to add the funcationality so employees can request leave and then a manager (3 managers of teams of 6) can get the requests and approve themselves. I cant seem to get this to work like I want it too.Also ive downloaded the workzone app and the leave balance doesnt change as you request or take the leave - has anyone else seen this?Thank youLG

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I’m hoping someone can help I’m trying to invoice where we are eligible for CIS deductions, I invoice regularly to this customer and never have any issues and now it isn’t giving me the cis deduction on th invoice: I’ve made no changes, any help on how to fix? TIa

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Hello , I stopped my Qiuck books subscription around 6 months ago. I’d now like to start it back up again ,please can you let me know if all of my previous information still be available on my account as I left it ?  Thank you Cherelle