QuickBooks Q&A

The super payments are additional employer contributions and not salary sacrificed. Does anyone know the reason for this?   Thanks

I want to speak with a human on the phone

Previously it was possible to upload your own invoice template. Now all you can do is very basic changes to a very short list of templates. The quality of the available templates is poor, eg, no spaces in phone numbers, very small text in the header area with very limited font changes, no control over SKU unless item is inventory managed. Why did Intuit take this backward step? Is much better functionality on the way? It is also needed for quotation and purchase order templates.

Here is the raw csv file saved from excel: ------------------------------------------------------ Employee ID,Date,Start Time,End Time RS,05/03/2022,9:00:00 AM,12:30:00 PM ------------------------------------------------------ I tried different formats for the EmployeeID both unquoted and quoted as "RS" and 'RS' each time it failed. Exactly what id the correct format and why isn't this shown in the article "How to import employee timesheets" ? Regards Damian

I have also tried to update the bank feeds using incognito mode but still same issue

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Hi guys, I've moved from MYOB and i'm finding Quickbooks very poor in terms of basic needs for a business.How can I see my real cost of goods if i'm giving discount?Ex: - Client A buys 4 products and gets 4% off.Client B buys 19 products and gets 5% off. When i run a report i can only see discount as a bulk number and cannot see the real cost of the products! This is such a basic thing and yet i'm struggling with it

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Hi,  My quarterly GST report is showing a zero balance for GST on sales. In my invoices I exclude GST (subtotal) then it has 10% under this amount so the client can see the GST (10%). Is this correct or do I need to apply the GST to each invoice then resubmit all my Quarterly amounts to the tax office as a revision? Thanks:)  

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Hi,I make hiking gear from fabric purchased overseas. I have a full time job and this is a side business (sole trader) which doesn't collect GST as I'm well below the 75K threshold I was wondering how I make an expense category for materials purchased (from multiple suppliers)? I do not need to track inventory but do need to treat it as an expense or cost of sales. Best regards Peter

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I have created a custom Salary Sacrifice deduction in the deduction category, but I am not sure if Quickbooks will report the salary sacrifice the way requested in the STP phase 2 or I need to create a new pay category for the salary sacrifice (superannuation)

I create Pay run as per normal and finalise OK. When I click on Lodge with ATO all my employees I am lodging for are not there and I cannot lodge

Entries are on my bank statement, but there are missing entries in the bank feed. Alway been updated etc

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I've found some serious issues. 1)With credit cards, often a charge might come in as a pending charge. Esp with international merchants, you may get 1/1 $1.01. Then after a few days the bank statement shows 2/1 $1.03 and stays there. Sometimes QBO will see this change, and only show the last item. Sometimes it will show both, duplicating the charge. It happens even with Amazon AU, so sometimes you get 2 charges same amt, sometimes different amt due to forex. 2) BOQ enhanced feed - which comes direct from BOQ and isn't scraped, is innaccurate.In the last week, I found 4 transactions in BOQ that aren't loaded into QBO. WIth these issues, I'm having doubts whether I can trust this software. As a sole trader, I don't need to use QBO, I can do spreadsheet if I like. If I can't even trust a bank feed coming in, why not use a spreadsheet? I'm disappointed we are paying now hiked to $22/mth and basically I can't use rules because I can't trust my feed an

I have been waiting for a corrected W2 and amended 941 since January 14.   Every time I call I get same response of “escalation department is working on it”.  It’s been almost two months.  I’m on hold forever only to get same answer.  I have asked for supervisor and they will never connect me.  I need both of these issues resolved ASAP as tax season is here.  I am frustrated beyond belief with QBO payroll customer service!  Horrible!

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Hi team,  I work in a farely large company, and each month when I send out that statements, I spend a great deal of time, resending invoices once people get their statements - even though majority of the time they've already been sent.  Is there a way when you send the statement, for it to also send copies of the outstanding invoices within that statement? 

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