QuickBooks Q&A

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I have set up a deduction for an employee to salary sacrifice $250 to their Super fund. Have done it under the Deductions. However it has resulted in the Company's Superannuation contribution dropping from 11.5% down to 10.5%. Seems to be calculating the company superannuation guarantee as the Gross less the $250. Have I done something wrong in the set up ?

If I try to edit, the field is briefly in focus, but the keyboard and focus disappear. Works fine on Google Chrome using my Windows 11 laptop.

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I have setup LeadConnector before setting up GST, so it might have configured a GST Rate on the back end. When I go to GST > Settings, there is no Rates menu item, so I cannot remove it. What should I do?

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The internal comms between the various resources seems to be pretty broken. My issue was unanswered when I was helped by another resource who though resolved my issue did not pass that to her team and now the original person has stuffed my BAS up

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For example: Tuesday Sales: kitchen $500, Bar $1200 Thursday Sales Kitchen $200, Bar $500 Then match to the EFTPOS deposits that are not exactly the same as the sales amounts: Bank line deposits Tuesday $1000 Wednesday $600 Thursday $500 Cash banked $250

Preview function not working

Hi, We run a number of delivery vans with ipads running the mobile QB App.  Last week one of our drivers reported a problem printing to his mobile printer. The internet connection was fine, printing via other apps was also ok. While troubleshooting we realised that the Preview function also no longer worked, but fortunately this was only one ipad with the mobile app. Today all our other users started reporting the same problem and i now have the same issue on my iphone.If you try and print or Preview an invoice you just see a blank screen.  My Pixel 7 is still able to print. Since printing and previewing both use a pdf version of the invoice, I'm guessing it's the link between Adobe & QB that's the problem.  I did install and delete Adobe Acrobat to see if that would make a difference but it didn't. I chatted with support yesterday and they eventually said it was a known issue. I'm posting this in the community to let others know.&n

When invoicing, the due date is set by the terms tab, and it automatically enters the due date. Quotes have an expiration date, but there is no tab to automatically enter the date the quote expires

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how to delete a payment to a wrong invoice

My Ap has stopped working and wont let me re-sign in. I've deleted the Ap and reloaded but still no luck. Everyone else in the company is ok.

Im trying to reconcile but all the credits are not listed. How can I ad extra credits ?

Hi,I am trying to process a customer (donor) refund. I have created the refund receipt and paid the client. Now that I am reconciling the bank and matching transactions, the payment is showing in the bank statement but not showing up in the matching transactions to match it to. The customer account shows the correct owing amount etc. I'm at a loss.Thanks

We made a second payment to the supplier by mistake. We matched the first payment from the bank account to the bill. We now have a credit with the supplier for the second payment amount but no bills to apply it to yet. How do we assign the second payment in the bank account as a credit for the supplier? So we can then use it when we next buy from that supplier.

I understand that Quickbooks doesn't support issuing RCTI's (receipt created tax invoice), and have been doing them manually outside of QuickBooks for some time with a word doc RCTI template I have. Instead of issuing an RCTI,  would I be breaking any rules by issuing an invoice that has a negative dollar amount? So for example instead of issuing an RCTI from the client to our business for $500 inc gst - could I just send an invoice to the client from our business to them for '-$500' or a credit/credit note of $500? I'm sure its been asked before but couldn't find anything on this topic. thanks 

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How do I change my bank details in QuickBooks

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I know i can create from supplier invoices but this will not assist. I need a work around to increase time efficiency and accuracy to pay the customers (who buy from us - but in turn generate credits that we then pay back to them). Currently, I create a cheque / allocate to accounts receivable and apply to the customer account in question, then go into the bank, transfer that specific amount to the customer, then apply the credits to this cheque. There has to be a better way.

A friend of mine uses Rounded for their accounting. She is able to modify her quote to include her contract terms. It become quite a long document but when the client signs the quote they also sign the agreement making it a simple process. They are also able to sign electronically. It's is a great solution for her. Has anyone done this in quickbook?