QuickBooks Q&A

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Background: My client invoiced a customer who accidentally paid twice. Original amount was supposed to be only $200.00. The original payment went smoothly, I tied it to the invoice and it was a done deal. I saw the extra payment in the bank feed and tied it to the customer, but not the invoice as it wouldn't let me. I also saw the chargeback that was paid out already and tied it to the customer but set it to sales so it would cancel out.I found an article about how to record the refund, and I did so. It looks correct, but the customer profile still indicates a $200 credit even though I would have imagined it would cancel out and show zero. The overpayment still shows as an unapplied payment. Can someone tell me what I'm missing here? Thanks!

Wondering how I can check the income tax rates are correctly updated in QBO?  I have an employee who has for the first time received a bill after lodging her tax return.  We are her only employer and I have checked the tax declaration information is correct.

I need to send my accountant reports from the 21-22 tax year and when I generate it, it comes up with zero balances. How can I get this? I have a self-employed account.

I have delected all the invoices issued in the past 1 year, and all the expenses transaction. would like to restore to the version 1 day before, so that all the data will be back, will it possible that quickbooks can help?

Currently when I change the EFT details in one customised invoice, it automatically updates the same EFT details in all other customised invoices.  My preference is to provide a local bank account for customers to use in their country.

Hi there, I am having trouble connecting QB to my PayPal. It was connected up until July 2024 and now trying to connect it again I go through submitting login and password, then I get asked to verify by a mobile phone or email but I get the following message, no matter if I chose the phone number or the email. I have checked with Paypa and they have my correct email address and ph. number. What can I do to resolve this? I tried different computers and different browsers.  

All my customers keep getting this error message when trying to pay by credit card. Is anyone else experiencing this at the moment? 

Do I pay GST on employee wages when doing a bank reconciliation?

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I am trying to set up my own custom report Groups - ie for EOFY email to be sent out to my clients? I can't seem to find where to set it up. Can you help me with the suggestions please?

can I get my proadvisor certification?

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I have lodged all my FY2024 pay run to ATO and the quickbooks system showed that I have successfully lodged, but the salary section in ATO pre-filling report indicates that my salary status is still unfinalised. Could you please advise us how to resolve this issue.

When I made a stationery purchase at Officeworks, the payment I paid to Officeworks already included the GST 10%. Why would the account 'GST Liabilities Payable' automatically include the 10% GST on my purchase?

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The dates are not showing in Google Calendar imports

Hi, can anyone see or use the 'Invoice with Google Calendar' app? We've used it for years and it seems to have disappeared from our apps yesterday. A search online shows that they updated their FAQ's a month ago, and I can't see any mention of them ceasing, so curious if it is just us or if others are experiencing this too?

My business is based in Australia. When I had the business trip in China, I have made some personal payments in CNY dollars (cash) to pay for the business, what 'payment account' should I create to record this manual expense? Thank you.