errors when exporting to excel. Reports do not come with totals

Hello, Stumwesigye. To better assist you, could you please share what specific report you're exporting? Providing this information will help us pinpoint the issue as some reports in QuickBooks Online doesn't include totals due to their data structure. 

Generally, Summary Reports (like a Profit & Loss) include totals, while the Transaction-level or Detail reports often do not. If you are exporting a summary report and the totals are still missing, please ensure your Excel application is fully updated to ensure that the Excel file produced the correct numbers.

Here's how to update it: 

1. Open Excel, then click Blank document.
2. Go to File, and select Account.
3. Click Update Options.
4. Select Update Now and allow the updates to install.

Once the update is complete, try re-exporting your report again to see if the total is already showing. If the issue persist, I recommend setting up your own total column using Excel formulas as a work-around. 

If you have more questions, feel free to add a reply. We're here to help.