I need to chat with a human support agent. My Balance Sheet shows the wrong Net Income (–999,823 Tk) even though my Profit & Loss shows +609,899 Tk for the same period.

I appreciate you sharing details of your concern, Mohammad.

From what you’ve described, it seems there’s a discrepancy between your Net Income on the Balance Sheet and the Profit & Loss statement, which could be caused by a variety of factors, such as reporting dates, incorrect accounts mapping, or adjustments made outside the Profit & Loss accounts.

Since you’d like to chat with a human agent, here's how you can reach out directly to our QuickBooks Support team:

1. Click on the (? Help) icon in your QuickBooks Online account (top-right corner).
2. Select Contact Us, then enter a short description of your concern (e.g., “Net Income mismatch in Balance Sheet and Profit & Loss reports”).
3. Choose Chat with us to start a live chat with an agent or request a callback for phone support.

You can also check our support hours to learn our support availability time: Get help with QuickBooks products and services.

If you have additional questions or need further clarification, feel free to leave a comment below. We’re here to help!