I want to increase the customer formatting to 10 characters instead of just showing 2 characters in the report. Please help me.

Hi there, Trang. Thank you for reaching out and providing details about the challenges you're encountering with class formatting in your exported reports. I've reviewed the issue, and I'd like to explain what's happening and how we can resolve this.

When creating a Class in QuickBooks Online and including a colon (:) in the name (e.g., VN0024:00), the system automatically interprets the segment after the colon as a sub-class of the main class. As a result, reports and exported data display the sub-class (00) separately from the parent class (VN0024).

To ensure your reports display correctly, I suggest renaming the sub-class (00) to something more descriptive, such as VN0024 Project 1 or any name that works for your needs. By renaming the sub-classes, your report will display them with clear labels, making it easier to differentiate between your categories or projects.

I've also included a screenshot for visual reference.

Please leave a response here if you have other concerns related to QuickBooks. We'll be here to help.