Welcome to QuickBooks Community, shonellenovatoco.
I can help remove the question mark appearing on your QuickBooks Online (QBO) screen.
Since your web browser keeps files in its cache and saves the pages you have previously visited, it's good to start the troubleshooting by using a Private Browsing or Incognito window.
You can refer to the following keyboard shortcuts below:
Google Chrome: Ctrl + Shift + N
Microsoft Edge: Ctrl + Shift + P
Firefox: Ctrl + Shift + P
Safari: Command + Shift + N
If this works fine with Private Browsing or Incognito window, go back to your original browser and clear the cache to make sure your browser functions more efficiently. Otherwise, you can try other supported browser to help narrow down the cause of this behavior.
Feel free to comment below if you have further questions. I would appreciate the opportunity to help you with your concerns.
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