When I copy a journal, the details of the said journal (accounts, amount, description) are not copied. Instead, it appears like a new journal. How can this be fixed?

Hi there, c-christodoulidou2.

It sounds like this requires a closer look. Our live support team is equipped to handle these types of situations. They can investigate in real-time and identify the causes why the copy functionality isn't working as expected for journal entries.

Here's how to contact them during their available time:

1. Click the (?) Help icon to open the Help page.
2. Head over to the Search tab and type in a keyword related to your question or issue.
3. Once you've explored the options, click Contact Us to get in touch.
4. Choose the way that works best for you, either Chat with us or Get a callback.

Feel free to leave any additional questions in the comments, and we'll be here to help.