Thanks for reaching out to us here. It's important that your journal entries sync without error in QuickBooks Online. To ensure you get the support you need, so you can get back to business as soon as possible, I recommend contacting us outside of Community. Our Customer Care team will have the ability to look into the unexpected error in more depth from our end, and escalate if for further investigation as necessary.
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat. Social Media: Facebook, Twitter, and Instagram. Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
If you have any other questions, please feel free to reach back out. We'd be happy to help!
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