I can't access my business reports. How can I correct this?

Hello Carolyn 245,

Welcome to the QuickBooks Community Family! QuickBooks Online allows business owners to see the comprehensive breakdown of their business financials using the reports feature. I know how crucial it is to be able to get a snapshot of your business at any time, and I can see how experiencing issues with accessing the reports function would slow down your work flow. I'll be glad to give you a hand with this.

Having more detail about what exactly is happening when you try to access your reports is ideal for a swift resolution on what's going on. With the information here, it sounds like your reports may be blank when you run them. If that's the case, it might be as a result of a glitch in the system or a browser issue. Here are some things to consider.

• Clear your web browser cache and cookies.
• You can clear the app cache and reset the app date if you're using the QuickBooks Online app for Windows/Mac with this link here.
• You can log into your QuickBooks Online account using a private window.
• Please ensure you're using a supported browser and system.
• You can log into your QuickBooks Online account using a different computer or device.

If you're still not able to access your business reports after completing the above troubleshooting steps, please feel free to elaborate more on what exactly happens when you try to access the reports so we can work toward a resolution.

Let me know if you have success accessing your reports again. I'll be right here to help. All the best!