The year end Trial Balance for my client, Pyrosoft, is NOT balanced, but the client who maintains the records has no idea. Can you please advise how to fix it?

Hi yangn,

Thanks for reaching out in the QuickBooks Community. I know how important it is to have your accounts balance. This may be an issue with your browser so I can guide you through some troubleshooting.

When you have an issue where you're getting unexpected results in the program it's often due to needing to clear the cache and cookies. Every time you visit a webpage it downloads cookies into your cache and it'll eventually disrupt communication in other programs.

These articles will go through all the browser troubleshooting steps for the system you're using:

• Clear your browser cache if you're using a browser
• Clear the app cache if you're using the QuickBooks Online app for Windows or Mac
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

If you're still experiencing issues with the Trial Balance please reach out to our support and we'll do some further troubleshooting. 

You can reach our support through:

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
Social Media: Facebook, Twitter, and Instagram.

I'm confident that our support team can get you back on track!