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C
carson9
August 3, 2022
Question

When entering year-end adjusting journal entries, the "Is Adjusting Journal Entry?" checkbox is not showing, even in accountant view

  • August 3, 2022
  • 1 reply
  • 3 views
No text available

1 reply

Jen_D
Jen_D
Level 8
August 3, 2022

Thanks for reaching out to the QuickBooks Community, @carson9.

 

I want to help you resolve this and make sure your adjustments are done. Before we report this issue to our engineers, I have a couple of suggestions to resolve this problem. For now, try to open your account in a private web browser. We need check if this is a caching problem.

 

Unexpected issues in QuickBooks are sometimes associated with the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.

 

Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: press Ctrl + Shift + N  
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

If the problem doesn't come up, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.

 

I'm leaving some related links to help you with creating adjustments in QBO:

 

 

Please update me on how it goes after trying out the troubleshooting steps. I'll be right here to share some more insights to help you out.

C
carson9Author
August 4, 2022

Thank you for the advice! I have tried incognito mode, clearing cache, different browser and still nothing. I have tried changing from Business to Accountant view a few times also but there is no change. 

Jen_D
Jen_D
Level 8
August 4, 2022

Thanks for coming back to our forum, @carson9.

 

Let's make sure this issue with the missing option on the journal entry is reported to our Support Team.

 

Since you already followed the troubleshooting steps shared in this thread but ended up with the same behavior, I recommend that you reach our live support. They can help review why this happened and can provide other troubleshooting to help you.

 

Our team are available from Mon-Fri 8 AM - 9 PM ET and Sat 9 AM - 6 PM ET. Here's how to contact us:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Enter your query in Type something field.
  4. Select Contact Us.
  5. Enter your concern, then select Continue.
  6. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

 

Come back here anytime for the result. I want to know how the call goes, as I want to ensure this is resolved for you. Have a good one.

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