Why are statements not uploading to QBO? Bank transactions are uploading?

Hi baratabooks,

Welcome to the QuickBooks Online community family! The bank statement feature is a great tool that enables you to import your bank statements in the software, and I want to make sure you're able to benefit from it.

The bank statement feature available in QuickBooks Online Plus and Accountant is supported by the following banks.

• Royal Bank of Canada
• TD Canada Trust - Easy Web
• Scotiabank
• Bank of Montreal
• ATB Financial
• Desjardins AccesD Affaires
• RBC Banque Royale (Canada)
• Canadian Tire Bank
• American Express Credit Card (Canada)
• Canadian Imperial Bank of Commerce

If your financial institution is among this list and you're unable to use the feature, it could be due to a browser issue. Temporary internet files that accumulate in your browser can sometimes cause bugs in the software. To ensure your app or browser is running the program as designed, I recommend following the troubleshooting steps in this article:  Clear cache and cookies to fix issues when using QuickBooks Online

You can also navigate in a private/incognito window or use a different browser to eliminate any probability of a browser issue. Check out this article for compatible browsers to QuickBooks Online: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed

If you're still unable to download your statements after following these steps, please reach out to our tech support team. We'll be happy to help you get back on track.

Have a great day!