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November 8, 2023
Question

Purchase Orders not appearing in Products & Services

  • November 8, 2023
  • 1 reply
  • 1 view

We have a situation where Stock items that have Purchase orders raised against them are not appearing in the "Qty on PO" tab for either the main Products and Services selection or the Product & Service list report.  They do appear in the open purchase order report.  

It seems to be random as in some instances 1 of 2 orders for the same item appear in product and services.  In other instances specific items may appear one month when ordered (then received) but when ordered again a month later does not appear in the Product & Service list report.  

 

I've tried clearing cache, opening in other browsers and other PC's but they refuse to appear.  This has led to 

1 reply

Level 14
November 28, 2023

Hello Tom Jones CFL, thanks for posting on the Community page, can you either reach out to our chat support or request a callback by clicking the Help icon directly from your QBO account, so that you can do a screen share with the agent so this can be looked into more for you. For more details on how to reach our Live Support team, click this link: How to get help with QuickBooks.