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July 10, 2019
Question

When I request a statement, it says balance owing 0.00 despite there being transactions with an obvious balance. This is confusing for my customers.

  • July 10, 2019
  • 1 reply
  • 0 views
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1 reply

Level 8
July 10, 2019


Hello Leo1,

 

Which type of statement are you creating? Does the customer have an open balance when viewing their account, i.e. in the top right hand corner?

 

Thanks,

 

Talia