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abaldovin
November 20, 2019
Solved

A newly added customer doesn't appear on the customer list. When I try to add it again, it says the name already exists?

  • November 20, 2019
  • 16 replies
  • 99 views
No text available
Best answer by David-212915

Thanks for joining the Community, @abaldovin. I'd be happy to help with adding the customer.

 

This error message is generally associated with the name already existing in the file, such as a vendor or employee. You can locate additional information about this and steps to resolve the error in the following article: Error: The name supplied already exists. Another customer, vendor, or employee is already using this name.

 

Should you need further assistance with adding the customer or anything else, please let me know. Cheering you to continued success.

16 replies

David-212915Answer
Level 5
November 20, 2019

Thanks for joining the Community, @abaldovin. I'd be happy to help with adding the customer.

 

This error message is generally associated with the name already existing in the file, such as a vendor or employee. You can locate additional information about this and steps to resolve the error in the following article: Error: The name supplied already exists. Another customer, vendor, or employee is already using this name.

 

Should you need further assistance with adding the customer or anything else, please let me know. Cheering you to continued success.

abaldovinAuthor
November 20, 2019

That is exactly what the problem was, the display name.  I thought that was a field for the customer contact name.  So the company name did not appear as the display name, the contact did.  Once I changed the display name to the Company name, it appeared on the list.  Thank you

 

    David-212915
    Level 5
    November 20, 2019

    You're certainly welcome, @abaldovin.

     

    It's great to know that the customer was added and is now appearing on the list.

     

    The Community always has your back, so don't hesitate to let me know if you ever need anything. Take care.

    premium lawn
    December 2, 2020

    A number of times now while adding a new customer, Quickbooks will kick you back to the customer list.  The add new customer, add job or add multiple customers: jobs dropdown will appear and lock the screen

    AlcaeusF
    AlcaeusF
    Level 14
    December 2, 2020

    Thanks for joining this conversation, @premium lawn.

     

    There can be times that the browser is already full of frequently accessed page resources (cache and cookies), causing some unusual responses. To isolate this, try signing into your QuickBooks Online (QBO) using a private browser (incognito).

     

    Here's how:

     

    • Press Ctrl + Shift + N (Google Chrome).
    • Ctrl + Shift + P (Firefox).
    • Control + Option + P (Safari).

     

    Once logged in, try adding new customers again to double-check. If it's successful, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

     

    I'll also add this article that tackles adding, editing, and managing customers in QBO: Add and manage customers in QuickBooks Online.

     

    Reach out to me in the comment section below if you have any other concerns. I'm more than happy to answer them. Have a great day!

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