All my customers are no longer in the app.

There are ways to resolve the customer information that isn't showing in your QuickBooks Mobile app, Crickster. Let's perform troubleshooting steps to fix this issue.

If you're experiencing any minor issues with your QBO Mobile app, we can reset it to improve its performance and enable you to access the latest information from the cloud. It will help resolve any minor issues with your QBO Mobile app.

If you're using an Android, follow these steps to delete your app's data:

1. Open your device's Settings.
2. Go to Apps (the name might differ slightly depending on your device).
3. Find and select the QuickBooks app from the list.
4. Tap on Storage.
5. Select the option Clear Data.

Here's for iOS:

1. Go to your phone's settings.
2. Select General, then choose iPhone Storage.
3. Tap QuickBooks Online from the application list.
4. Select Offload App to free up the storage without deleting the documents and data for the app.

Once done, you can revert to your Customer menu to verify if you can already access them.

If the problems persist, you can try uninstalling and then reinstalling your application. Please refer to the instructions on this page: How to download the QuickBooks Online mobile app.

Alternatively, open your QuickBooks account via web browse if you're still experiencing the same issue.

Additionally, you can learn how to send invoices, record payments, and set up recurring transactions by visiting and reading through these pages:

• Create invoices in QuickBooks Online.
• Record an invoice payment.
• Create recurring transactions in QuickBooks Online.

We provide additional guidance and help you access your customer information. Drop your thoughts in the comment section. Our Community members will be right here to join the conversation.