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Attempting to reconcile bank account. When I select the account, instead of QBO requesting date and amount, the only option is "resume reconciling".

Forum|Forum|5 years ago
August 7, 2021
5 replies
24 views

After clicking "resume reconciling" the next window does not show the transactions in the account for the month I am reconciling. I went manually to Accounting/Chart of Accounts, and removed the reconcile status - which was C and now is blank. Retried reconcile - same result. It will not let me reconcile the account. I have reconciled other accounts, but this one will not reconcile.

QuickBooks Online

Best answer by JessT

Hi sflaa1,

Thanks for posting about your reconciliation. Let's work together to find out why you can't see your transactions.

If you're still seeing the Resume Reconciling option right now, just click on it. Then, on the Reconcile page, you'll want to click on Edit info and enter the Ending date of the month you're reconciling. In addition, you'll want to clear any filters and click All to see all your payments and deposits.

The keys here are to enter the correct ending date and remove any filters unless there is an issue that we need to check further.

Let me know how everything goes. I want to be sure you can move on from reconciliation so you can focus on your business.

JessT

Answer

Moderator

Hi sflaa1,

Thanks for posting about your reconciliation. Let's work together to find out why you can't see your transactions.

If you're still seeing the Resume Reconciling option right now, just click on it. Then, on the Reconcile page, you'll want to click on Edit info and enter the Ending date of the month you're reconciling. In addition, you'll want to clear any filters and click All to see all your payments and deposits.

The keys here are to enter the correct ending date and remove any filters unless there is an issue that we need to check further.

Let me know how everything goes. I want to be sure you can move on from reconciliation so you can focus on your business.

S

sflaa1Author

Thank you JessT. This was exactly the solution to my problem. I'm filing this away for future reference should it happen again. Not sure what caused it, but doesn't matter - problem solved. Thanks again, Steve

C

Candice14

Level 8

Hey there, @sflaa1.

Thanks for reaching back out and letting us know how it went.

I'm so glad that my colleague was able to get you squared away with your reconcile. We appreciate you coming here with your question.

If there's any other questions or concerns, don't hesitate to ask. I'm only a post away if you need me. Have a fantastic week!

D

Deaconess King

New Member

Hello, I tried all the steps below to reconcile, but I’m still getting a negative difference. Can you help me?

Bryan_M

QuickBooks Team

You keep getting a negative difference after following the steps due to three things: a mismatched ending balance, transactions that are checked when they shouldn't be (or vice versa), or reversed debits and credits

Here is what to check step by step:

Make sure the Ending Balance and Ending Date in Edit Info match your bank statement exactly, as even a small typo can cause a discrepancy.
Start fresh by unchecking all transactions so payments and deposits reset to $0.00.
Recheck each entry against your bank statement period. Remove all filters, and click All to show available payments and deposits.
Check for reversed debits and credits. If you find any, delete or re-enter them correctly.
Review your beginning balance. A previously edited, deleted, or manually cleared reconciled transaction can throw off the balance. Compare the beginning balance in QBO to the ending balance on your last bank statement to confirm they match.

Let me know if you have additional questions by leaving a comment below.

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