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J
j_mck
February 13, 2026
Question

Balance sheet report not displaying any balances

  • February 13, 2026
  • 1 reply
  • 12 views

My balance sheet report has stopped showing any of the balances when looking at the report on screen. There are clearly balances, as they appear when the report is exported to Excel or if I print the report. This issue happens with all versions of the balance sheet report, standard and customized. My balances aren't so large that the length of the numbers should prevent me from seeing, every single balance. This is a recent problem as I was able to see my account balances last week when running the report. The company standard settings for reports are the default QBO settings.

 

 

1 reply

A
Aldren18QuickBooks Team
QuickBooks Team
February 13, 2026

Hello, J_mckout. The behavior you described is commonly caused by corrupted or outdated browser cache and files. Let’s start with some quick browser checks to restore the correct display of your report balances.

 

Please log in using an incognito or private browsing window, if you haven’t already. This helps bypass any outdated or corrupted data stored in your regular browser.

 

If the balances are still not visible, restart your browser and ensure you’re using a supported, up-to-date version, as this can also improve performance and stability.

 

If the issue persists after these steps, please contact our live support team for a deeper investigation. They have specialized tools to review your account and perform advanced troubleshooting.

 

I’ll keep this conversation available for any follow-up updates or questions.

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