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L
lisach
June 15, 2025
Question

Choosing "Dont' Show Zero Amounts" in Modern View Report Still Prints Non-Zero Rows

  • June 15, 2025
  • 1 reply
  • 34 views

I'm looking at a P&L report in Modern View. I've selected the General Options and chosen "Don't Show Zero Amounts". The on screen view doesn't show zero amounts but printing the report.... it "Shows Non Zero Amounts". Exporting the report to excel also Shows Non Zero Amounts.

 

Is this a bug?

    1 reply

    T
    ThomasJosephDQuickBooks Team
    QuickBooks Team
    June 15, 2025

    When you select the Don't show zero amounts option while running the Profit and Loss (P&L) report, it does not display zero amounts when printing and exporting to Excel, lisach.

     

    Since zero amounts still appear when printing and importing the P&L report using the Modern view, I recommend reaching out to our live expert team to investigate this issue. Our live experts are equipped with the necessary tools to review it closely and provide you with real-time solutions.

     

    Here’s how you can reach them:

     

    1. Sign in to your QuickBooks Online account.
    2. Click the (?) Help icon.
    3. Enter your concern and click Contact Us.
    4. Choose your preferred method of connection:
      • Start a Chat with a support expert.
      • Request a Callback from the next available expert.


    To ensure the best times to connect, please check this link: Support Hours.

     

    In the meantime, you can use the Classic View to run your P&L report. Please make sure to select the Except zero amounts option to exclude any transactions with zero values.

     

    You can customize your report in QuickBooks Online and format the layout to display your preferred data. For more information, please check this article: Customize reports.

     

    If you have any additional questions regarding the P&L report in QuickBooks Online, don't hesitate to leave a comment below.

    W
    workingonit
    June 16, 2025

    So if I understand you correctly, you're saying that the printed reports from Modern View should indeed be printing as the filters chosen. In other words.... If I select "Don't Show Zero Amounts" the printed reports should not show zero amounts. Is that correct?

    L
    Lyn_DQuickBooks Team
    QuickBooks Team
    June 16, 2025

    Yes, that's right, @workingonit.

     

    Selecting "Don't Show Zero Amounts" option indicates that zero amounts won't show up when printing reports.

     

    As suggested by my colleague, we recommend contacting our Live Support team for further investigation. You can follow the steps provided above to reach out to them.

     

    Also, you can save your customized report because it allows users to easily recreate reports with the same settings in the future, saving time and effort.

     

    Revisit this thread if you have additional questions.

     

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