Question

Customer is invoice is marked Paid (in review) even though payment has cleared. What do I do?

Forum|Forum|5 years ago
January 12, 2021
2 replies
2 views

Although the customers payment cleared, it's still showing as in review on the unpaid invoice page.

QuickBooks Online

Level 9

Thanks for reaching out to us here, @Debbe J.

We received the same report about the paid invoices in the In Review section. Rest assured, our engineers are doing everything possible to get this feature up and working again as soon as possible.

I recommend contacting out Customer Care Support to get you added to list of affected users. This way, you'll receive updates via email as progress is made towards a solution. Here's how to reach out:

In your account, to Help at the top.
Scroll down and tap Contact Us.
Type a brief description of your issue, then hit Continue.
Choose Get a callback or Start a message.

Once you're able to speak with one of our phone agents, please provide the INV-53165 number for an easy call.

Additionally, if you need help with other tasks in QBO, you can browse for specific topics here and look for responses that fit your concern.

Feel free to drop a comment below if you still have questions or concerns with invoices. I'll be more than willing to assist you every step of the way. Take care and stay safe.

U

Upper

Invoice paid but in review? Who requested this review a customer or quick book team? Is my customer attending to get money back? Is there any chance have the payment return?

M

MichaelaS

QuickBooks Team

Thanks for letting us know about your queries, @Upper. Let me address how deposits work and why it's showing in review status.

Yes, though the invoice has already been paid, it'll show as "subject to review" if it's the first time you're processing a payment using QuickBooks Payment or Merchant Services. The payment under review will automatically clear once it gets deposited into your bank account after five business days of the initial process.

To learn more about the processing speed, check out this article: Find Out When QuickBooks Payments Deposits Your Money.

No one has requested a review or a refund. This is a standard process during the first-time payment processing. There's a chance that the payment will be returned if your customer disputes it. However, you'll receive an email notification about the filed dispute, along with instructions on how to address it.

On the other hand, if your account isn't new to QuickBooks Payments. I suggest contacting our Payments Support. They have the tools to check your account internally and check the transaction status of your payment in a secure environment.

Additionally, you can check this article to help you review and categorize your bank transactions in QuickBooks Online: Categorize online bank transactions in QuickBooks Online.

Keep us posted if you have other questions about managing payments. I'll be around to help. Take care.

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