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25 replies

jeanbiverly_
December 8, 2023

Let me help you contact the collections department, bcldogtraining.

 

You can reach them through QuickBooks Online (QBO). They're available Monday to Friday, from 6 AM to 6 PM PT. Here's how:

 

  1. Go to the Help (?) menu at the top right corner.
  2. Choose or type Contact Us.
  3. Enter your concern, then select Let's talk.
  4. Pick a way to connect with them:
    • Ask the community to get help from businesses like yours.
    • Start a chat with a support expert.

 

You can also review some of our commonly asked questions about payments.

 

Please let me know if you need more assistance contacting the collections department by returning to this thread. Stay safe!

Napspa
January 28, 2024

I have called into quickbooks for almost a month due to all my credit card transactions on hold. They keep saying I'll get a call but no one is calling me. At this time they have over 10k on hold and I can't get paid by customers till its fixed. There anyway to get this resolved now.

ArielIQuickBooks Team
QuickBooks Team
January 28, 2024
Hello, @Napspa.
 
I understand the importance of having an update about all your credit card transactions on hold. I know you already reach out to the support but I encourage you to contact our support again for updates. You can reach them through QuickBooks Online (QBO). They're available Monday to Friday, from 6 AM to 6 PM PT. Here's how:
 
  1. Go to the Help (?) menu at the top right corner.
  2. Choose or type Contact Us.
  3. Enter your concern, then select Let's talk.
  4. Pick a way to connect with them:
  • Ask the community to get help from businesses like yours.
  • Start a chat with a support expert.

 

You can also review some of our commonly asked questions about payments. We'll wait for your response after reaching out to our customer support.
shawnfoley
October 1, 2024

My bank had an issue with their ACH processing a few weeks ago and it messed up a vendor payment.  QB put my account on hold and now I cannot send or receive payments.  My current receivables are $103,285 being held by QB and there is nothing anyone can do.  This is crazy.  I'm looking for a different product today.  What a pain in the butt.  

Maybelle_SQuickBooks Team
QuickBooks Team
October 1, 2024

It's not the experience we want you to feel, Shawn. Your concerns are valid, and I empathize with the inconvenience this has caused you.

 

To resolve this, I recommend contacting your bank to check if the ACH issue has been fixed.

 

Additionally, a deposit will be on hold for various reasons, primarily from two causes.

 

  • Security concerns with one or more transactions in the deposit
  • The deposit exceeds a predefined account threshold (approved monthly amount or average individual charge)

 

You can also prevent future holds or reviews by avoiding unusual activities that include: 

 

  • Changes in your average transaction amount or processing pattern 
  • Monthly percentage of different transaction types
  • Excessive Chargebacks.

 

If a transaction is on hold, you'll receive an email at your Merchant Service Center address with detailed resolution instructions.

 

For more details, check this link: Why Are My Funds On Hold?

 

Furthermore, on your Merchant account, you can track the payments made by your customers to review. 

 

Here's how:

 

  1. Sign in to the Merchant Service Center from a web browser.
  2. Go to the Activity & Reports tab.
  3. Choose Transactions. 
  4. In the Transactions page, click >Show advanced options. 
  5. Go to the Card section and enter the Cardholder name, which is your customer's name. 
  6. Hit the Search button at the bottom.

 

On that page, all the transactions made will show up.

 

You can also contact our Merchant Support Team. They can review the transaction and give you updates.

 

Furthermore, check this article if you want to create templates for recurring transactions like sales receipts: Set up a recurring sales receipt.

 

I truly appreciate your patience during this time, and I’m here to assist you with any questions about vendor payments in QuickBooks.

shawnfoley
October 1, 2024

Maybell thanks for the reply but that's not what happened at all.  My bank had a computer outage for a day and couldn't process ACH payments so when Intuit went to withdraw funds they couldn't.  Got it, that's a problem.  It was resolved by the bank that day.  I got the bank letter quested by Intuit, as I'm sure several hundreds/thousands of other people did as well, and submitted it through the messaging portal as directed.  That was two weeks ago.  I have not hit any limits or changed how I send bill payments or receive invoice payments.  That $103k is an accumulation of different invoices from various customers.  This is now 1000% on your end and should be a very simple fix.  Call me and get my CC number, debit my existing account on file, I'll overnight you a check, or some other not-difficult way to take care of this issue.  You can't just hold my money hostage, especially that much, and then make excuses as to why you can't navigate minor technical issues and get the ball rolling again.  You guys are severely affecting my cash flow and I'm a contractor.  Cash flow is our lifeblood.  It's a constant stream of money-in, money-out and all I have right now is money out with no resolution in sight.  

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