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cabbo
September 8, 2024
Question

How can I reactivate my subscription so that I can send out invoice

  • September 8, 2024
  • 3 replies
  • 68 views
I tried to send invoice but says my subscription was suspended

3 replies

JenoP
JenoPQuickBooks Team
QuickBooks Team
September 8, 2024

Your account will become a read-only file if your subscription is suspended or canceled, cabbo.

 

Once that happens, you can no longer create transactions or send them out of QuickBooks Online. I'll share the steps on how you can reactivate your subscription. Here's how:

 

  1. Go to the Gear or Settings icon and select Subscriptions and billing.
  2. Select your QuickBooks plan and click Resubscribe.
  3. Enter your payment details and follow the succeeding steps to reactivate your account.

 

After that, review the Next charge date and make sure it's already updated to the next billing date.

 

You can also read more details about these steps here: Resubscribe To Or Reactivate QuickBooks Online.

 

Once done, you can now proceed to sending the invoice to your clients.

 

Just in case you need more guidance on managing your account, I recommend checking out these articles as well:

 

 

And remember, you can always reach out anytime you need help or have other inquiries when working in the program. The entire QuickBooks Team is here to provide you with guidance and support.

cabboAuthor
September 10, 2024

I have done all that but still it says my subscription was suspended 

RCVQuickBooks Team
QuickBooks Team
September 10, 2024

We got you covered in getting your QuickBooks Online (QBO) account activated to get you back to business, Cabbo.

 

We commend you for performing the troubleshooting steps provided by my colleague to reactivate your account. To better isolate this issue, let's perform some troubleshooting steps on your web browser to see if that's causing the issue. We can start by opening a private window or an incognito window in the browser. This opens your account with a clean slate and loads fresh data. Here's how:

 

  • Mozilla Firefox / Internet Explorer: Press CTRL + Shift + P
  • Safari: Press Command + Shift + N
  • Google Chrome: Press CTRL + Shift + N

 

Then, sign in to your account and resubscribe again. If it works, go back to your original browser and clear the cache. Alternatively, you can use other compatible browsers.

 

If the problem persists, I'd suggest reaching out to our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing the issue. Here's how:

 

  1. At the top right, click the Help icon and choose the Assistant section.
  2. Type your concern in the Type Something field.
  3. Click Talk to a human.
  4. Hit I still need a human.
  5. Press the Get help from a human.
  6. You'll be routed into the How can we help? page. Then, choose a way to connect with us: Start a chat or Get a callback.

 

Additionally, here's an article that helps you manage your QBO subscription: Manage billing, payment, and subscription info in QuickBooks Online.

 

Don't hesitate to reach us in the Community if you have further concerns with managing your Intuit account or any invoices-related. I'll be here to help.

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