Hey, newcomer! I hope your day is going well so far. I can help provide you with some information to resolve this problem with your employee/contractor.
Based on the details you gave and what I've seen reviewing your account, I recommend contacting our support team. They'll be able to use more advanced tools to take a closer look at your account to see why this is occurring in your QB Time account. Check out the link below for the direct phone number or steps on how to start a chat.