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March 13, 2024
Question

How do I enter a credit memo received from a vendor

  • March 13, 2024
  • 1 reply
  • 24 views
need how to record a credit memo into QB online

1 reply

QuickBooks Team
March 13, 2024

Welcome to the QuickBooks family, snickles-triadex. Let me share the steps to record a credit memo from your vendor.

 

When entering a vendor credit, ensure it hits the expense account you use for this vendor. Follow the steps below:

 

  1. Go to the + New and select Vendor credit.
  2. In the Vendor ▼ dropdown, choose your vendor.
  3. Depending on how you record purchases with this vendor, enter the Category details or Item.

 

Please take note that you can apply this credit using Pay bills or as a refund. Here's an article for the instructions based on various scenarios: Enter vendor credits and refunds in QuickBooks Online.

 

Save this guide to see entries and info with your vendors: View vendor transactions.

 

Please let me know how else I can help you with your vendor credits. I'm always here to help. Have a great day!

June 25, 2025

I was able to enter credit memos PRIOR TO the most recent update in May 2025.  The instructions above were correct for the old version, but I do not see a "Enter Vendor Credit Memo" on the vendor menu (enter invoices, pay etc are there) No +New and Select Vendor Credit as the menu/dashboards have been updated and both Enter Vendor Credit Memo AND Enter Customer Credit Memo appear to be gone.  Where do I go to enter these?