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fiftyfootmedia
January 22, 2022
Solved

How do I stop the payroll offer that keeps reappearing after saving an invoice in QuickBooks Online?

  • January 22, 2022
  • 7 replies
  • 29 views
No text available
    Best answer by katelynner

    If you're dismissing the payroll offer after every invoice and it keeps coming back, that's expected right now. QuickBooks Online doesn't have a setting that makes a "No, thanks" stick permanently, as these messages serve to keep you in the loop on new features and offers for optimizing your bookkeeping processes. 

     

    Step 1: Dismiss it each time

    Select the X or No, thanks option on the offer. It clears that instance, but it isn't designed to suppress future instances after saving another invoice.

     

    Step 2: Tell the product team it needs to actually stop after "No, thanks"

    The clearest way to push for action on your request is to describe exactly what's happening: the offer reappears after each invoice despite being dismissed repeatedly.

    1. Go to Settings (the gear icon).
    2. Select Feedback.
    3. Describe the payroll offer, how often it reappears, and that dismissing it hasn't stopped it from coming back.
    4. Select Next to submit.

     

    Have additional questions on personalizing your QuickBooks Online experience? We’re here to help.

     

    7 replies

    R
    Rasa-LilaMQuickBooks Team
    QuickBooks Team
    January 22, 2022

    Thanks for visiting the Community, fiftyfootmedia.


    We utilize in-product ads to help optimize your QuickBooks experience by suggesting new features and program updates. That’s why you’re seeing the payroll offer.


    I recognize the need to turn off the payroll promotions after creating an invoice. You’ll have to click the X or No, thanks button to disregard it.


    Our customers’ voice matters to us, especially when enhancing QuickBooks Online (QBO) features. I suggest sending feedback about permanently turning off the in-product ad. This will help our product development team identify which area in QuickBooks needs improvement.


    To submit:

     

    1. Navigate to the Gear icon in the upper left and choose Feedback under Profile.
    2. Key in your product suggestions in the Feedback window.
    3. Click Next to submit.

     

    I want to make sure you can efficiently handle all your sales transactions. The links below contain topics that will guide you on how to create statements, customize sales forms, process refunds or credits, enter sales entries (invoice or sales receipt), and other customer-related activities.

     

     

    If you have other questions or clarifications with QuickBooks, drop a comment below. I'm always here to help you. Have a wonderful and productive weekend.

    F
    fiftyfootmediaAuthor
    January 22, 2022

    Obviously I have clicked the X and the "No Thanks" buttons but the promotion still displays after every invoice is saved. How many times do I have to say "No Thanks" for the offer to stop appearing?

      M
      Mark_RModerator
      Moderator
      January 23, 2022

      Hi there, @fiftyfootmedia.

       

      I can see that unnecessary pop-ups or promotions displayed in your QuickBooks Online (QBO) account affect your navigation experience. I'm here to help remove them so you can work seamlessly.

       

      I know that simply clicking the X or No, thanks buttons doesn't remove the promotions permanently, but it's the primary solution to disregard them. As another way around, let's perform a few tweaks in your browser to block any pop-ups or promotions showing in QBO. Here's how:

       

      1. On your computer, open Chrome.
      2. At the top right, click the More (three vertical dots) icon.
      3. Select Settings.
      4. Under Privacy and security, choose Site settings.
      5. Click Pop-ups and redirects.
      6. At the top, turn the setting to Allowed or Blocked.

       

      If you're using the Mozilla Firefox or Safari browser, you can check out this article: Enable pop-up windows.

       

      As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.

       

      Please touch base with me here for all of your QuickBooks needs, I'm always happy to help, @fiftyfootmedia.

      Q
      Q-BSUCKS
      January 25, 2022

      The advertisements within QBO are absolutely out of control. We've been complaining to them for years, as have others. Unfortunately every post gets the exact same canned response "we use in app advertisements to enhance your experience" blah blah blah. Unfortunately they must work because they're only getting more aggressive. I cannot create an invoice or enter bills without constantly exiting popups and ads for a dozen of their services.

        F
        fiftyfootmediaAuthor
        January 25, 2022

        Agreed, and normally it has not been to much of an issue because once declined they don't continue to push the same offer to me. But someone at QBO has decided to interrupt my workflow, repeatedly, by making me decline an offer over and over. This is an insane strategy. 

          J
          jdelec
          April 9, 2023

          I have used Quick-books since 1993 and lately I despise Intuit with a passion.   In the last 5 years, Intuit has increased one of my QB Online companies from $50 per month to $200+ per month and I don't sue them for any payroll or other services.   My reward for a great increase of price is relentlessness offers that I cannot get rid of and Intuit hurts my business workflow to their own gain instead of being a helpful partner.     Intuit does not care ANYTHING about their customers.   Their one goal is to increase their stock price at the total expense of the people who they harvest their money from.  I can't wait to close my business so I can stop using  Quickbooks.

            katelynner
            katelynnerCommunity ManagerAnswer
            Community Manager
            August 20, 2026

            If you're dismissing the payroll offer after every invoice and it keeps coming back, that's expected right now. QuickBooks Online doesn't have a setting that makes a "No, thanks" stick permanently, as these messages serve to keep you in the loop on new features and offers for optimizing your bookkeeping processes. 

             

            Step 1: Dismiss it each time

            Select the X or No, thanks option on the offer. It clears that instance, but it isn't designed to suppress future instances after saving another invoice.

             

            Step 2: Tell the product team it needs to actually stop after "No, thanks"

            The clearest way to push for action on your request is to describe exactly what's happening: the offer reappears after each invoice despite being dismissed repeatedly.

            1. Go to Settings (the gear icon).
            2. Select Feedback.
            3. Describe the payroll offer, how often it reappears, and that dismissing it hasn't stopped it from coming back.
            4. Select Next to submit.

             

            Have additional questions on personalizing your QuickBooks Online experience? We’re here to help.

             

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