I'll be delighted to guide you in applying a vendor credit toward any open or future bill. In case you haven't created the vendor credit yet, feel free to follow the steps below:
Click the + New icon.
Select Vendor credit.
In the Vendor drop-down menu, select your vendor.
Enter the necessary information.
Choose the appropriate category details or item details.
Select Save and close.
Once done, we can now apply it to an open bill:
Click the + New icon.
Select Pay bills.
Select a bill for your vendor from the list.
You'll see the available credit with this vendor in the Credit Applied field.
Enter the necessary information.
Click Save and close when you're done.
I've included an article that will help you track all money you've paid to a vendor for a particular date range: Run a report with vendor totals.
If I can be of any additional assistance, please don't hesitate to visit the Community again. Have a pleasant weekend ahead.
You should be able to save a zero check in the Pay Bills window if you only want to link or apply the vendor credit to the vendor's bill. Can you provide the prompt message or error when you do it? This would help us know what is happening and how we can fix it.
Meanwhile, we can do browser troubleshooting steps to ensure that this is not a cache-related concern. Though cache helps browser's background processes, it can also cause issues when piled up. Here's how to get rid of any cache-related concern:
Open a private browser and log in to your account. It uses but doesn't store cache.
If you can save the transaction successfully, we can go back to your regular browser and clear the cache.
Other supported browsers are good alternatives, too. Each of them uses a different cache.
Additional details about the error would be much appreciated so we can further assist you. Have a great day!
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